Please note that the cancellation must be requested 24 hours prior to the reservation time otherwise cancellation charges may apply. When booking for parties over 7 guests or for special events we request payment details via the secure Stripe payment platform in order to confirm the booking.
Bathhouse reserves the right to charge a cancellation fee of $35 (or menu price when booked for special events) per head when one of the following conditions has been met:
- Booking is cancelled within 24 hours.
- Guests do not show up for the reservation (bookings will be considered no-show after 30 minutes)
- Party size is less than the original booking by 2 or more guests without notice.
The cancellation fee will be deducted from the registered card on file and the person responsible for the booking will be notified by email.